cPanel returned nothing usable. Either there is no outgoing mail in the window, or the API call needs different
arguments on this cPanel version. The raw reply is below — send it to me and I will adjust the query.
Meanwhile the same data is on the cPanel page: Email → Track Delivery.
[2026-11-01 00:58:54 -0400] warn [uapi] Failed to load module “EmailTrack”: Cpanel::Exception::ModuleLoadError/(XID fbqzwd) The system failed to load the module “Cpanel::API::EmailTrack” because of an error: Can't locate Cpanel/API/EmailTrack.pm in @INC (you may need to install the Cpanel::API::EmailTrack module) (@INC entries checked: /usr/local/cpanel /usr/local/cpanel/plugins /usr/local/cpanel/3rdparty/perl/542/cpanel-lib/x86_64-linux /usr/local/cpanel/3rdparty/perl/542/cpanel-lib /usr/local/cpanel/3rdparty/perl/542/lib/x86_64-linux /usr/local/cpanel/3rdparty/perl/542/lib /opt/cpanel/perl5/542/site_lib/x86_64-linux /opt/cpanel/perl5/542/site_lib) at (eval 7) line 1.
BEGIN failed--compilation aborted at (eval 7) line 1.
at /usr/local/cpanel/Cpanel/LoadModule.pm line 153.
Cpanel::LoadModule::load_perl_module("Cpanel::API::EmailTrack") called at /usr/local/cpanel/Cpanel/API.pm line 366
eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 366
Cpanel::API::_init_execute("EmailTrack", "search") called at /usr/local/cpanel/Cpanel/API.pm line 191
Cpanel::API::execute("EmailTrack", "search", HASH(0x2e20948)) called at /usr/local/cpanel/Cpanel/API.pm line 684
Cpanel::API::run_api_mode(HASH(0x2e20948)) called at uapi.pl line 310
main::script() called at uapi.pl line 142
{"apiversion":3,"module":"EmailTrack","func":"search","result":{"metadata":{},"messages":null,"status":0,"warnings":null,"errors":["Failed to load module “EmailTrack”: The system failed to load the module “Cpanel::API::EmailTrack” because of an error: Can't locate Cpanel/API/EmailTrack.pm in @INC (you may need to install the Cpanel::API::EmailTrack module) (@INC entries checked: /usr/local/cpanel /usr/local/cpanel/plugins /usr/local/cpanel/3rdparty/perl/542/cpanel-lib/x86_64-linux /usr/local/cpanel/3rdparty/perl/542/cpanel-lib /usr/local/cpanel/3rdparty/perl/542/lib/x86_64-linux /usr/local/cpanel/3rdparty/perl/542/lib /opt/cpanel/perl5/542/site_lib/x86_64-linux /opt/cpanel/perl5/542/site_lib) at (eval 7) line 1.\nBEGIN failed--compilation aborted at (eval 7) line 1.\n"],"data":null}}
What this means
SPF and DKIM are both in place, so authentication is not the problem. If messages are still not arriving, the table
above says what the receiving server did with them — send it to me.